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Visit Conejo Valley Privacy Policy

Effective Date: August 28, 2023
Last Updated: August 28, 2023


Visit Conejo Valley (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information.  This Privacy Policy describes how we collect, why we collect, how we use, disclose, and store your personal information when you interact with our website or use our services, and your options in relation to what information is collected and used.


Our website collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device including email addresses, first and last names, screen names, geolocation, instant message details, physical addresses, telephone numbers, hobbies/interests, photographs, or video and audio files (“Personal Information”). Personal Information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.

We collect and process the following types of Personal Information:

  1. Information You Provide: When you interact with our website or use our services, you may voluntarily provide us with certain Personal Information, such as your name, email address, and contact details.
  2. Automatically Collected Information: We may automatically collect certain information about your device and usage of our website and services. This information may include IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your interactions.

In particular, we have collected the following categories of Personal Information from consumers within the last twelve (12) months:

Categories of Personal Information we collect may include:

  • Identifiers
  • Characteristics of protected classifications
  • Commercial information
  • Location-related information

Examples of how Personal Information may be used include:

  • Providing, personalizing, and improving our services
  • Providing measurement, analytics, other business services
  • Communication with you
  • Complying with legal requirements or governmental requests

Parties with whom each category of Personal Information may be disclosed include:

  • Owners, employees, and agents of Visit Conejo Valley
  • New owners if change of ownership or control of Visit Conejo Valley
  • Service providers
  • Apps, websites, and third-party integrations using our services


We may use the Personal Information we collect for the following purposes:

  1. Providing and Improving our Services: We use your Personal Information to provide the services you request and to improve the quality and functionality of our website and services.
  2. Communication: We may use your Personal Information to communicate with you regarding our services, updates, promotions, and respond to your inquiries.
  3. Legal Compliance: We may use and disclose your Personal Information to comply with applicable laws, regulations, legal processes, or government requests.


We do not sell or rent your Personal Information to third parties. However, we may disclose your Personal Information in the following circumstances:

  1. Service Providers: We may share your Personal Information with trusted service providers who assist us in operating our website, delivering our services, or conducting business operations. These service providers are contractually obligated to protect your Personal Information and can only use it for the specified purposes.
  2. Legal Requirements: We may disclose your Personal Information if required to do so by law or if we believe that such disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process. We may also disclose your Personal Information in an effort to detect, prevent, or otherwise address fraud, security, or technical issues.
  3. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information.

We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our services.


The California Consumer Privacy Act of 2018 (“CCPA”) provides consumers (California residents) with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:

  • The categories of Personal Information we collected about you.
  • The categories of sources for the Personal Information we collected about you.
  • Our business or commercial purpose for collecting or selling that Personal Information.
  • The categories of third parties with whom we share that Personal Information.
  • If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
    • sales, identifying the Personal Information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.
  • The specific pieces of Personal Information we collected about you (also called a data portability request).

We do not provide a right to know or data portability disclosure for B2B personal information.

Right to Delete

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions (the “Right to Delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the Personal Information applies. We may deny your deletion request if retaining the Personal Information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify Personal Information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

We do not provide these deletion rights for B2B personal information.

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by either:

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your Personal Information.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative; and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

You do not need to create an account with us to submit a request to know or delete.

We will only use Personal Information provided in the request to verify the requestor’s identity or authority to make it.

For instructions on exercising your sale opt-out or opt-in rights, see Personal Information Sales Opt-Out and Opt-In Rights.

Response Timing and Format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact [email protected].

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales Opt-Out and Opt-In Rights

If you are age 16 or older, you have the right to direct us to not sell your Personal Information at any time (the “right to opt-out”). We do not sell the Personal Information of consumers we actually know are less than 16 years old.  Consumers who opt-in to Personal Information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page link:

Do Not Sell My Personal Information


Do Not Sell or Share My Personal Information

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize Personal Information sales.

You do not need to create an account with us to exercise your opt-out rights. We will only use Personal Information provided in an opt-out request to review and comply with the request.


We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.


We keep Personal Information as long as needed to provide our services, comply with legal obligations, or protect our or others’ interests.  The exact length of time Personal Information is retained for is on a case-by-case basis.  When making such a determination, we consider the following:

  • If we need the information to operate or provide our services.
  • How long we need to retain the information to comply with legal obligations.
  • If we need it for other legitimate purposes, including preventing harm, investigating violations of our terms and conditions, promoting safety and security, or protecting ourselves and our rights.


California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at: 600 Hampshire Rd., Suite 200, Thousand Oaks, CA 91361.


Some browsers have a “do not track” feature that allows you to tell websites that you do not want to have your online activities tracked.  At this time we do not respond to browser “do not track” signals.


We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the website and update the notice’s effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.


If you have any questions or comments about this notice, the ways in which Visit Conejo Valley collects and uses your information described here and in this Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: 1-805-370-0035
Email: [email protected]

Postal Address:
Visit Conejo Valley
Attn: Danielle Borja
600 Hampshire Rd., Suite 200
Thousand Oaks, CA 91361

If you need to access this Policy in an alternative format due to having a disability, please contact [email protected] or 1-805-370-0035.